Help centre
Everything we
get asked.
Ordering, payment, shipping, returns and branches — answered from our actual published policies, not from guesswork.
Still stuck?
Call +632 8 927 7777, Monday to Saturday.
Email customerservice@blade.ph for orders, returns and warranty.
Ordering
Browse the home page, which shows the categories available and links to special offers, then click a category to see what is in it. Click an item for a detailed explanation of its features.
You can also search by brand name, item description or keyword in the search box shown on every merchandise page.
Click "Add to cart" on the item you want. The number of items in your cart shows at the top right of the page, and you can view or change the cart at any time.
When you are finished shopping, open the cart and click "Proceed to checkout". You will be taken to the login page, where you can sign in or create a new account.
If you have not registered on blade.ph before, you will need to create one. Enter your email address and a password, then click "Register". After that you enter your billing and shipping details and continue to checkout.
Yes. If the merchandise goes somewhere other than the billing address, enter it under the shipping information area of "My Account". It is stored in your personal address book for future purchases, which can hold up to 99 names and addresses.
Payment
blade.ph accepts PayMaya, PayPal, Visa and Mastercard. All prices and amounts on the site are in Philippine pesos.
Your credit card is charged when the goods are shipped to you.
Some electronic transactions need extended processing on top of the credit card authorisation. A customer service representative will tell you if that is the case with your order.
All cards must be valid and authentic, and you must be authorised to use them. If a charge is not authorised or accepted, we reserve the right to cancel the order without notice.
Yes. Blade Gift Certificates can be used in all Blade Auto Centers and on blade.ph, and are issued in ₱100 and ₱500 denominations.
The site uses SSL (Secure Socket Layer), which encrypts everything you enter before it is sent over the internet, so the information cannot be read by anyone else in transit.
Shipping & delivery
Within the Philippines only. We do not currently deliver to PO boxes, international addresses, or a few limited geographic areas within the country.
We plan to expand service to more areas, so it is worth checking the site for updates.
Each product page describes the standard shipping method for that item. Most merchandise is delivered by package carriers such as LBC, 2GO and other courier services, straight to your door.
Merchandise too large or heavy for package carriers is delivered by contracted freight carriers. The carrier telephones you when your merchandise reaches their terminal to set a delivery appointment.
They deliver the item, but they are not responsible for bringing it into your home, uncrating it, installing it or removing packing materials.
Passage of title on the merchandise you order happens once you receive it.
Returns & exchange
No. Replacement of a unit due to change of mind is not allowed. Only defective goods can be returned or exchanged.
Email customerservice@blade.ph. A Customer Service Representative will get in touch to investigate and give you instructions.
It must be in its original delivery condition and sent back with prepaid shipping charges, insured for the full purchase price, together with the original copy of the Sales Invoice.
Shipping and handling charges are not refundable, and Blade may charge administrative and handling fees depending on the circumstances of the return.
Stores & support
Over 50 locations nationwide, from Metro Manila to Mindanao. Every branch is listed with its own mobile number in the store locator.
Email customerservice@blade.ph for orders, delivery and warranty concerns, or info@blade.ph for general enquiries. You can also call +632 8 927 7777.
Send them to feedback@blade.ph.